BlogWhen the Client Asked Me to Make the Lines to Go Up in Her Chart

Lines should go up

Many of us have that experience with a special customer who wants impossible. Well, we say that nothing is impossible with IT Sapiens! At least, that is what we always aim for as "no limits" is our team’s internal motto.

But then we met that special very powerful lady, the VP of a Mortgage Company. We got the Devil from the details of data in order to create charts containing all that she asked for. The moment of truth comes, when she looks at it all. And then she says: "Well, the charts show everything I asked for, except that I want those lines to go up instead of down".

After an awkward silence I have to answer that "We can't lie with the Analytics. It shows your Business situation according to the data". Did we get the lines to go up eventually? Oh, yes, we did!

If you have a good Analytic Tool, it should enable you with a simple click on a point of the line, to drill down to the detailed data behind. That allows you to easily see and fix potential issues with the data quality or see the drivers behind the summary number. By identifying and applying necessary filters to the report, one should be able to slice and dice the data to finally see the necessary outcome.

The VP found quite surprising discoveries as we went through the process. Apparently there was a specific issue with a certain product group that messed-up not only the data, but her Business growth as well. So with the help of Intelligent Analytics she could make the necessary decisions to change her Business and make the lines in the charts to go up - for real!

Eva Narunovska,
CEO of IT Sapiens

We love the IT Sapiens Tool. Analytic Reporting is instrumental in helping our sales team increase their productivity by providing us custom, real-time key performance metrics and making these stats easily visible. IT Sapiens provides excellent technical support and always go above and beyond to answer any questions we have.

The system has been ‘live’ for one month now and we are already benefitting from the features of Analytic Reporting both for day-to- daymanagement information and, in particular, for the detailed statistical analysis of our services that is required by the organizations that provide financial support for the charity. Based on our experience of the product and your excellent customer service, we would have no hesitation in recommending Analytic Reporting to potential users.

Comprehensive tool that allows all types of advanced reports including audit tables, custom fields and combined reports. The developers offer fast and efficient support. Great tool!

Great support & implementation from the team. Graphs look beautiful!

Great support & implementation from the team. Graphs look beautiful!

Your report generator ROCKS! Wish I had found it before investing in some other rubbish!

I'm extremely excited about IT Sapiens. We've been using it for about a month and it's by far the best available reporting tool for SugarCRM. The tool is very robust and full of features. Also, the staff and support team are very helpful and are continuing to improve the tool.

Excellent work, communications and skills from developers; I appreciate all effort, commitment and work.

We have bought the latest version of IT Sapiens and it is a fantastic product for Vtiger CRM. By using this I have stopped our remote users having to send external paperwork. Would recommend IT Sapiens to any users using Vtiger CRM.