Opportunity to Build Business Analytics
We love a report at Phew and were struggling with the standard SuiteCRM reports, ending up getting developers to build custom reports which were lovely, but took them away from client work.
Analytics reporting has given us the opportunity to build business analytics at will, which most importantly we trust. We have some scheduled daily for operation review, some weekly and we transpose some into management reports etc. monthly and quarterly.
The ability to within a few minutes generate business intelligence is such an amazing place to be, which is why we love analytics reporting and the team at IT Sapiens.
The biggest benefit if the ability to know “now” the fact opposed to waiting till the end of the month.
We have a complex install of SuiteCRM essentially operating as an ERP solution and the ability to build on customer modules and fields is incredible.
As our senior management team can build reports, this is reducing our cost of operating our CRM, though speed and being able to get right people to build reports, and its isn’t complex.
Its now one of the first IT cost on my budget as couldn’t live without it!
The IT Sapiens team are brilliant, very helpful and have solves issues quickly and helpfully.
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